Our Policies & Procedures

Wholesale Customer Onboarding

As a wholesale-only business, we require all customers to complete our onboarding process. To begin, please fill out our wholesale application available here.

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Minimum Order

We do not have a minimum order quantity or monetary amount.

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Submitting Orders 

To ensure timely processing, please submit all orders at least 24 hours before the scheduled ship date. Orders for Monday shipments must be submitted by noon on the preceding Friday. During Spring, a minimum of 72 hours' notice is required Direct all order submissions to sales@flori-design.com. 

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Claims & Refunds

Claims must be presented within 24 hours of delivery, with proof of concern.

All shipments, including those via FedEx, UPS, USPS, private trucking, or air cargo, are the responsibility of the receiver or billed customer. Flori-Design is not liable for any damage, delays, or lost shipments. All products leave our warehouse in excellent condition and are packaged for safe and timely delivery.

If your shipment was billed through Flori-Design's account, we can assist with damage claims by providing necessary documentation. It is recommended to take timestamped photos of any damage upon receipt to expedite your claim. For delayed shipments, please contact the carrier with your tracking information. 

Ensure your receiving address is listed correctly with the USPS, as additional charges may apply for residential addresses. We are responsible for shipment errors due to incorrect names, addresses, or instructions. Please notify us promptly of any changes to your business address. Refunds are not accepted unless approved by management. We implement a 25% restocking fee.

 

Shipping

​We are a FOB supplier, requiring the purchaser to arrange shipments. If you are local pickup, please confirm your pick-up time with our office staff. 

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If you have any questions, comments or concerns, please reach out to our staff for support at sales@Flori-Design.com.