Dear Valued Customer,

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Just a reminder, that all packages shipped by any carrier to include Federal Express, United Parcel Services, US Post Office, private trucking or Air cargo will be the sole responsibility of the receiver and or customer it is billed to. Flori-Design assumes no responsibility for shipping damage, delay in receiving shipment or lost shipments. All products, when it leaves the warehouse, are in excellent condition and are packaged to arrive in the same condition and on schedule. If your shipment was billed to you by Flori-Design, using our account, we will help you claim any damage due to shipping. We will forward any shipping cost information and copies you need to complete your claim. After speaking with these carriers, they suggest that you immediately take pictures of your damage at the time you receive your shipment, showing a time and date stamp that will coincide with the delivery. This may help expedite your claims. Delayed shipments can be handled by your carrier when you provide tracking info. We also suggest that you check with your shipper that your receiving address is not listed by the US Post Office as a residence as there are extra charges for this along with a surcharge. Several new charges have been instituted by these carriers. We, of course, will take responsibility for shipment errors due to an incorrect name, shipping address or shipping instructions. If there have been any changes to your business address, please let us know so we can update our files.